(Image courtesy of Kohl’s)
If Amazon product returns weren’t easy enough already, they are about to get even easier for US customers thanks to a new, or rather, an expanded deal with retail chain Kohl’s.
As The Verge reports, from July, every Kohl’s store across the US will start accepting your Amazon returns. According to Kohl’s CEO Michelle Gass, “80 percent of America lives within 10 miles of a Kohl’s” thanks to the company operating more than 1,150 locations, making it a nice extra option for a lot of people.
Amazon and Kohl’s have been working together since 2017 when the returns program was introduced and expanded to 100 locations spread across Los Angeles, Chicago, and Milwaukee. It’s a desirable returns option for customers as the products can be brought in without need of a box or label and is completely free. Kohl’s handles the packaging and shipping for you.
Commenting on the returns expansion, Gass said, “We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country. Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
As with all Amazon returns, the return is initiated through Amazon’s website, but from July a Kohl’s return should appear as an option much more often. Selecting it allows you to choose your local store to drop the product(s) off at. Of course, this is only going to be an option for products sold by Amazon directly and not third-party sellers.
In related news, Kohl’s announced last month that 200 of its stores are going to start selling Amazon’s products.